Updated on 23/12/2020
Welcome to i-host. i-host is a reservations, clientele and table management platform for restaurants, entertainment venues similar businesses, offering gastronomic and leisure services, allowing also the creation and management of online reservations to restaurants and other venues (“Location”) through its website, www.i-host.gr (the “Site”), mobile applications, widgets that integrate with Location websites or third parties that provide reservation management or related services, (the "Service").
Attention: If at any time you do not agree to these Terms, you must immediately stop using the Service.
"Innopolium": Innopolium P.C. company.
«I-host»: All the websites and mobiles accessible through « https://www.i-host.gr » and the “I-host” applications for mobiles and tablets.
"User": Any person 18 years of age or older, with the capacity to enter into contracts, who visits the “I- host” Site (“Guest”) and / or is the owner of an account on the I-host Site (“Registered User”); in the plural, "Users "
«Location Content»: All the elements of the Location page that might be provided to I- host by the Location/registered user or authorized by it, for publication on the I-host Site, such as the price list of its products (meals, drinks etc.), the average price of a meal, the Chef's name, restaurant availability, menu, calendar, restaurant theme, and restaurant photos.
«User Content»: All the elements supplied by the User to the I-host Site, including texts, documents, images, photographs, reviews or replicas.
I-host provides the Service to enable Guests to make online reservations at associated Locations. To make a reservation, you will have to provide your name, phone number, and email address, as well as any other information that may be required by the Location. By providing your email address, you agree to receive information about your reservation via email or SMS. All reservations are subject to the availability of the Locations for the requested time, date and number of parties specified by you, and their confirmation is valid as soon as you receive a confirmation e-mail or SMS, which is sent, through the Service, by the Location. Some Locations may require that you provide your credit card to make a reservation, or a pre- payment, at certain occasions.
Each Location has its own reservation and cancellation policy, which is provided to you by the Service, when you make your reservation. If the Location does not provide such a policy, I-host requires that you provide at least 30 minutes notice of the cancellation of a reservation made through the Service. A reservation can be cancelled, either by contacting the Location directly or through the Service. You may dispute any no-show by contacting the Location. The final determination of a no-show will be made by the Location at its sole discretion. In case the Location has its own cancellation policy and has required that you provide a credit card to confirm your reservation, I-host will provide you with the Location’s cancellation policy at the time of your reservation. You agree to pay any Location cancellation or no-show fees according to the Location’s cancellation policy. I-host may facilitate your payment to the Location through Stripe or other payment gateway. All information you may need, regarding I-host’s use of payment providers can be reviewed in our Privacy Notice.
In our effort to assist the Locations minimizing the no show incidents (no shows), but also to meet the needs of User and Guest service, we inform you that when the User or Guest uses the user interface our company has designed internally and provides to the Locations for the submission of online reservations by potential Users / Guests, the service will not allow the ability of making two or more online reservations using the same phone number or e-mail in different Locations on the same date and time (or with a difference of 2 hours or less) from already submitted online booking using the same phone number or e-mail in another Location using the i-host service. In this case, the second booking will be possible by the User / Guest only after the first booking is cancelled, which will be done automatically and after informing the User / Guest if the User / Guest chooses to proceed with the second booking.
Your privacy is very important to I-host. Please read carefully our Privacy Notice, in https://www.i-host.gr/content/privacy-policy.html , which includes everything you need to know about how we collect, use, and disclose information about you.
The Users of the Service must be at least 18 years old and to have not been removed or suspended from the Service for any reason.
The present Section applies only to Registered Users to the extent that it does not conflict with any agreement between Innnopolium and the applicable Location.
In order to become a Registered User and receive all information about your use of the Service, it is required an account to be created for you by Innopolium. You affirm and warrant that all information provided by you to I-host upon registration and at all other times is true, accurate, current, and complete, and that you will keep such information up-to-date at all times.
You agree that I-host may access, preserve and disclose your account information and any information provided by a Registered User to the Service (“User Content”) if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary or in the interest of I-host or a third party to (i) comply with legal process; (ii) enforce the Terms; (iii) respond to a claim that any User Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) investigate or protect the rights, business interests, property or personal safety of I-host, its users and the public. All information about our policies regarding the collection, use and disclosure of information, is included in I-host’s Privacy Notice. i-host may provide third collaborating parties, such as online restaurant reservation platforms, etc., with basic, public information and/or content (such as images showing the venue’s indoor or outdoor spaces, etc.) regarding the Venue, as provided by the Venue itself, in the site, or the social media of the Venue or similar information and/or content provided directly to Innopolium by the Venue.
It is required for Registered Users, in order to use the Service, to have login information, including a username and password. You should not share your account information with, or allow access to your account by any third party. You are responsible for all activity that occurs under your access credentials. If you have any reason to believe that your credentials have been compromised or your account has been accessed by a third party, you should immediately notify I-host at email@example.com. You are solely responsible for your own losses or losses incurred by I-host and others (including other users) due to any unauthorized use of your account.
If you choose to note the Venue Client’s preferences, that information may be typed into the Platform manually, just as a Venue might write a note on an index card. This data belongs to and is solely used by the Venue, since it is a product of that Venue’s relationship with the Venue Client. In this respect, the Venue is solely responsible to ensure that it has lawfully obtained and is in possession of such information, as well as, that it has the legal right to type and have available this information in the Platform (e.g. on allergies of the Venue Client).
Venues are responsible to ensure the lawfulness of using the respective contact details of their Venue Clients with respect to any marketing communications with them.
The Service is owned and operated by Innopolium. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Service ("I-host Content") are protected by intellectual property and proprietary rights and applicable laws. All I-host Content is the copyrighted property of Innopolium. All trademarks, service marks, and trade names are proprietary to Innopolium. Any unauthorized use or, in general, any use different from the one described herein, of I-host’s content, is prohibited. If you submit User Content via the Service, you grant Innopolium a non- exclusive, perpetual, royalty-free, irrevocable, and fully sublicensable right to use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to your User Content; that the User Content is accurate; and that use of your User Content does not violate these Terms and will not cause injury to any person or entity. You will indemnify Innopolium for all claims resulting from your User Content. Innopolium may monitor and edit or
remove any User Content in its sole discretion. I-host takes no responsibility and assumes no liability for any User Content.
The Service is available exclusively for your personal use, i.e. in order to make reservations in the associated Locations and you agree to fulfil the reservations made through the Service (arrive to the Location at the time specified in your reservation and pay the bill for the services offered by the Location). Any use of the Service, other than the one mentioned above is prohibited. You are not permitted to make
double reservations in different locations for the same period of time and it is prohibited to resale or attempt to resale your reservation made through the Service. It is also prohibited to use the Service for any unlawful purpose or in any way that might harm, damage, or disparage Innopolium and any other party.
The present Terms can be updated or modified at any time without prior notice. The date of the last update is always shown in the beginning of the Terms. By using the Service following any such change constitutes your agreement to be bound by the modified Terms. In the case of material changes to the Terms, Innopolium will make reasonable efforts to notify you of the change, such as through sending an email to any address you may have used to register for an account, through a pop-up window on the Site, or other similar mechanism. Material changes to these Terms will be effective upon the earlier of (i) Your first use of the Service with actual notice of such change, or (ii) 30 days from posting of such change. Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose. We encourage you to check this page frequently to stay informed of the latest modifications.
The Service may contain links to third-party websites (“Third Party Websites”) and applications (“Third Party Applications” and, collectively with Third Party Websites, “Third Party Content”) including, links to Location websites. When you click on a link to Third Party Content, you will not be notified that you have left the Service and are subject to the terms and conditions (including privacy policies) of another website or destination. Third Party Content and sites are not under the control of Innopolium, therefore Innopolium is not responsible for such content or sites. Third Party Content is provided by I-host only for your convenience and I-host is not responsible for it. You are solely responsible for your use of all Third Party Content. You should read carefully the terms and policies, including privacy and data gathering
practices, of any Third Party Websites or Third Party Applications, before proceeding with any transaction with any third party.
Innopolium may, in its sole discretion and for any reason or no reason, terminate your access to the Service, discontinue the Service, or terminate any license or permission granted to you hereunder, at any time, with or without notice. Innopolium will not be liable to you or any third-party for any such termination. Without limiting the foregoing, Innopolium may suspend your access to the Service if you are a "no-show" to three or more reservations within an one (1) year period. Innopolium may terminate your access in cases of actual or suspected fraud, or violations of these Terms or other laws or regulations, and any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Innopolium may have at law or in equity.
For any issue related to the Service, you can email us at firstname.lastname@example.org.
You agree to indemnify and hold harmless Innopolium or any related companies, licensors and suppliers, and their respective directors, officers, employees, agents, representatives, and contractors, and other I- host users who use any User Content you make available via the Service, from all damages, injuries, liabilities, costs, fees and expenses (including legal and accounting fees) arising from or in any way related to (i) your use or misuse of the Service (including Your use or misuse of Third Party Content); (ii) your User Content; (iii) your violation of these Terms; and (iv) your violation of the rights of any other person or entity, including claims that any User Content infringes or violates any third party intellectual property rights. We may, at your expense, assume the exclusive defense and control of any matter for which you
are required to indemnify us, and you agree to cooperate with our defense of these claims. You may not settle any matter subject to indemnification under this Section without prior written consent from Innopolium. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
THE SERVICE (INCLUDING, WITHOUT LIMITATION, THE SITE, I-HOST CONTENT, AND ANY OTHER PRODUCT, SERVICE OR INFORMATION PROVIDED BY I-HOST), USER CONTENT, THIRD-PARTY CONTENT, AND ANY OTHER SOFTWARE, SERVICES OR APPLICATIONS MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SERVICE, ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", "WITH ALL FAULTS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, INNOPOLIUM HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING, WITH RESPECT TO THE SERVICE.
IN NO EVENT WILL INNOPOLIUM, ITS OFFICERS OR DIRECTORS, OR LOCATIONS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH (I) YOUR VISIT TO A LOCATION (II) YOUR USE OF THE SERVICE, I-HOST CONTENT, OR THE SITE; OR (III) THE COMPLIANCE OR NON-COMPLIANCE OF A LOCATION IN CONJUNCTION WITH THE SERVICE, WHETHER BASED IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF INNOPOLIUM IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL INNOPOLIUM, ITS OFFICERS OR DIRECTORS,
OR LOCATIONS BE LIABLE IN THE AGGREGATE FOR ANY DIRECT DAMAGES ARISING OUT OF THE SERVICE OR CLAIMED UNDER THESE TERMS GREATER THAN TWO HUNDRED EURO ( € 200).
APPLICABLE LAW MAY NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, YOU AGREE THAT INNOPOLIUM'S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Innopolium may provide you with notices by electronic mail, or postings on the Service or Site. You may provide Innopolium with notices by Registered Mail sent to Innopolium, 2, 28th Oktovriou Street, 15238, Chalandri, Greece. If notice is provided by email, notice will be deemed given twenty-four hours after email is sent, unless Innopolium is notified that the email address is invalid. If notice is provided by posting through the Service, then notice will be deemed given upon such posting. Alternatively, we may give you legal notice by mail to a postal address, if provided by you through the Service. In such case, notice will be deemed given three days after the date of mailing.
in full force and effect. Innopolium’s failure to enforce any provision of these Terms will not waive any prior or future performance of any such provision. No joint venture, partnership, employment, or agency relationship exists between you and Innopolium as a result of these Terms or your use of the Service. The Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Innopolium without restriction, including by operation of law, merger, reincorporation, recapitalization, or sale of all or substantially all of Innopolium’s assets. Any assignment attempted to be made in violation of these Terms will be void. The headings and captions in this Agreement are used for convenience only and are not to be considered in interpreting this Agreement. As used herein, “include” and its derivatives is exemplary, not exhaustive, and “may” means “has the right, but not the obligation, to.”
The Service is provided by: INNOPOLIUM P.C.
2, 28TH Oktovriou street, 15238 Chalandri, Greece